Frequently Ask Questions

See some common questions and answers below, or call us at 866-636-4826 

  • Why do I need an inspection before I can get a quote?

    Simple, no two customer situations are the same and no two pest problems are the same. Also we fully customize your treatment program for your specific needs and situation.


  • How fast after contacting your company can we get service?

    If there is an emergency please specify that on your call so we prioritize our response.  But typically once you request an inspection or service, we will work with your schedule to set up an appointment as soon as possible. 


  • Are your technicians trained and certified?

    Definitely, our technicians are required to obtain all state certifications to perform their jobs. They go through an ongoing and  rigorous training program prior to their time in the field. We also require them to attend additional training when new technologies and protocols are introduced in order to provide the best service and upgrade to our customers. 


  • Do German cockroaches come in with the cold?

    No, that's only a Myth, German cockroaches are brought in with shipments, boxes, products or personal items.

  • Is the pest treatment safe for my family and pets?

    Neoguard uses low odor, One "D" formulation and baits that are not harmful to the environment, pets, or humans.

  • What does your guarantee include?

    With our No Worries Guarantee, you can relax knowing we’ll solve your problem and keep your Home or Business pest free.  If pests come back between treatments, so will we – at no additional cost to you, for as long as you keep your plan. 


  • Is your service rates expensive?

    Our clients say "Priceless" after we solve their respective problems. But nevertheless, our rates are very affordable for everyone as we tailored made our service to fit every budget.


  • What do you do for flying insects and occasional invaders?

    We identify the type of Fly, breeding sources, and nest. Then conduct a plan of action to eradicate the infestation.

  • How can we prevent Bed Bugs?

    Bed Bugs are notorious hitchhikers, it is extremely important that you inspect any furniture, luggage, and clothing brought into your home or establishment. 

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